Sitecore Services

Created and backed by Sitecore experts
cms overview

Here you may be expecting to see a breakdown of all of the features of Sitecore and how we support them. Sorry to disappoint, but stuff like the Experience Editor, Federated Experience Manager, Web Forms for Marketers, and hosting is just part of the Sitecore implementation process as expected. These are services we offer, not just for our projects, but generally available for anyone with a Sitecore solution.

cms upgrades

Upgrade Retainer

Bold. We know. But we have been around long enough to see outdated versions of Sitecore and a mad rush to get a new feature the team desperately wants to use. You pay 20% to have access to upgrades every year, start taking advantage of that.

Forget the normal benefits of the latest features, security patches, and bug fixes that are available with upgrading. That is not exciting. But think about being able to move to the next version of Sitecore without a 3, 4, 5, or 6 month upgrade process that costs a small fortune.

What we'll do

Sitecore generally has two releases per year, we upgrade your Sitecore instances to match this cadence. Your site will always be on the latest version of Sitecore and no longer have to worry about how to move to the next major version when it comes out.


  • Maintain development environment
  • Two upgrades per year
  • Test and deploy new version
Offer is valid on sites that are on the latest version of Sitecore only. A separate agreement is required to get your Sitecore instances to the latest version before the upgrade retainer can commence.

development retainers

Development Retainer

Karbyn develops and supports Sitecore sites for companies ranging from fortune 50 companies to local midmarket companies and universities. We know how difficult it is to find a competent, certified, Sitecore developer. Not only does our service come with some of the best professionals, but they are backed by an entire team to help support you.

Sitecore is a major investment that requires a knowledgeable and trained staff to maintain. This makes our service more cost effective than hiring. Freelancers are not backed by a company and should they get more work or leave, you are without support.


  • A single point of contact in a Project Manager
  • Maintain ticketing system (Jira)
  • Point of contact for server monitor and scans1
  • Perform enhancements and bug fixes
  • Feature updates deployed to servers
  • Sitecore Certified Team
  • Local development environment maintained
  • Infrastructure vendor management related to Sitecore systems
  • Working with Sitecore support for any tickets or issues that arise from the use of the Sitecore product

Low Risk

A 90 day commitment is all we ask. We have been working with our customers for years and want to prove our value to you.

1 - Scans are not provided by Karbyn, we only monitor what exists or has been purchased

marketing retainers

Marketing Retainer

Our Sitecore certified marketers understand the importance of delivering the right message at the right time. Karbyn works with Sitecore XP as well as Marketo and Eloqua integrations. Need help keeping your site up to date? We can help.


  • Create and manage content schedule
  • Create landing pages
  • Monitor analytics reporting
  • Create goals and marketing metrics

site assessment

Site Assessment

Site assessments are one of the most important steps in guaranteeing your Sitecore implementation is running correctly. Karbyn has 10 years experience working with Sitecore and are one of the most trusted partners in the world.


  • Security and performance testing
  • Review Sitecore and server logs
  • Review project and server
  • Document assessment findings

cms architecture

Infrastructure/Architecture Consulting

Karbyn has been working with Sitecore for a long time. We have witnessed many mistakes when setting up Sitecore on hardware and how a solution is constructed. We understand the nuanced aspects of the licensing, pros and cons of multi-site solutions, how to manage enterprise-scale applications, and how to make a large project successful. Don't do it alone, leverage our expertise to craft a solution that best fits your needs.


  • Review / create infrastructure setup and best practices
  • Review hosting options and propose solutions
  • Review network and hardware such as load balancers and CDNs
    • Propose / create solution architecture
    • Multi-site
    • Multi-brand
    • Systems intergration
  • Security review
  • Workflow considerations
  • Deployment plans
  • And much more

cms evaluation

Managed Services

Don't have a partner that understands how to keep Sitecore up and running? Then you have come to the right place. Karbyn can help you maintain your Sitecore instances with various hosting providers. We keep the servers running, up-to-date, and manage reports for the health of the application.


  • Get reports on the health of the system and address issues1
  • Monitor security threats2
  • Update servers
  • Update Sitecore
  • Respond to outages
  • Create / Maintain failover plan
  • Testing
1 - Scans and reports are not provided by Karbyn and are a separate cost
2 - Security monitor services are an additional cost and not provided by Karbyn.